State Farm® Insurance Agent Alex Hartman

"This branch has the same problems as others - the agents are beholden to what corporate tells them. They’ll continually jack up your premium because you dare to use it or “industry trends” (cartel behavior) and the poor staff just has to play defense. They’ll return your call only about half the time, so a star off. You might save like 20 bucks switching to a different carrier but this industry is rotten with what amounts to legal price fixing. Pick your poison."

"I worked with Genissa on my auto policy. She was friendly, detailed and efficient! The customer service here is so much better than my prior experience with Allstate. I recommend you get a quote from State Farm!"

"Sis in point. Timely and eager to assist! Highly recommend her and her firm!"

"I switched from another agent to Alex due to some improperly managed policies, over payment and lack of communication. It’s only been a week but Alex and his team (specifically Christy) got my policies straightened out and saved my over $200. I’m very pleased and have missed this level of service from State Farm! So glad I switched and have a good insurance team behind me. Thank you!!"

"At the first time, I went to this office, it looked nice and beautiful. Alex helped me to got my insurance. He was very personable, explained step by step and gave me the best things which I interest. I appreciate him and took time with me. Thanks Alex!""

"Christy is awesome!"

"Highly recommend Christy! She is knowledgeable, professional, and always go the extra mile to provide excellent service. Christy made the process smooth and stress-free. Thank you for your outstanding support!"

"Christy provides excellent customer service! She is very knowledgeable and professional."

"This statefarm office is fantstic! Always goes above and beyond for their customers. They are very personable and are always looking out for our best interest. We appreciate how this office takes as much time as you need to understand, follows up on important matters, and has helped us find the best prices possible. Thanks Alex!"

"Great service! Christy has done an amazing job!!"

"I have been with this State Farm company since I had first gotten a Car as a teenager! Now as an adult I still love State Farm and how reassuring and honest they are with me. Not only that but very helpful ( Christy especially) and kind when it came to my questions and learning more about everything since I am now off of my mom’s plan & being a newly ✨ adult ✨ thank y’all for everything and making everything so smooth !!"

"I've been with Alex for over 30 years. Never had a complaint. Has always given great service and advice."

"Christy is amazing! Always available to answer any questions and gets me an answer right away. She’s so friendly and professional."

"After being with a different homeowner insurance carrier for decades we found ourselves being in the position to shop around due to an enormous rate increase. Everyone at this agency was super helpful and very responsive keeping us informed with each step. You cannot put a price on great service and great communication. Alex and his staff like Genissa are truly awesome !"

"It has been a pleasure to work with Alex and his wonderful team. Thank for serving our community."

"Wonderful, personal service! Of all the insurance companies I have dealt with, and there have been many, no company offers such attentive service as Alex Hartman. He, and his amazing staff, provide exemplary customer service."

"I came in to see about switching agencies and spoke to Christy about my policy. She was very knowledgeable and extremely helpful in bringing down my premium while still providing all the protection I needed. She was very friendly and made the process very easy and I would definitely recommend her."

"My family has been using State Farm for over 40 years and I began using them for our business about three years ago. One of the most important qualities that I look for when selecting a company is a prompt response. Lately, I’ve been working with Christy on some last minute dealings and she has been very quick to respond to my questions and needs. I place my trust in Alex Hartman’s staff and highly recommend them."

"Myself and several members of my family have been dealing with Alex since 2005. He has personally gone above and beyond for myself in the past. His staff have always been kind knowledgeable and very helpful. I highly recommend Alex Hartman and his staff at State Farm for any of your insurance needs."

"Genissa and Christi took their time to throughly explain the coverage and help me determine what I wanted and needed. I had a ton of questions and both were able to answer all of them. They are responsive, and kept me updated on when my policy issued. I have been in contact multiple times since with questions I initially forgot to ask, each time they treat me like family. I am blown away by the service provided. It is an added bonus that they are local, and I can call with any questions on coverage at any time. Thank you Alex, Genissa, and Christi."

"Seriously the best Insurance Company, Agent and Staff. I line that I can call and someone talks to be rather than others Insurance Companies that have you talk to an automated machine! They do so much for the Community too!"

"Excellent service from not only Mr. Hartman but also his office staff. Very efficient setup and affordable pricing. Glad to have made the switch to State Farm!"

"Christy Lerma is amazing! She helped me so much and went over everything with us. They have great customer service and always helps to figure out what works best for you. I will be referring her to anyone and everyone I can!!"

"Christi was beyond amazing!!! She walked through everything and made sure we had the coverage we needed. Also offering us more options for our family. She was professional, friendly, and extremely knowledgeable. We cant thank her enough for helping us!"

"They need to do better. Lack of transparent billing. Was a State Farm customer for 20 years. No more. Transferred insurance from out of state when I arrived in Cibolo. Liability for 2 vehicles was $65+/- mo. Added another vehicle for $110 or so more. Next month received a bill for $300! Retroactive billing they said. Okay, I bit my tongue and paid. The next month, $300+ again! Asked for refund and was told I was basically out of luck. If I had been told the clear amount your office was planning to charge me I would have changed insurance companies apon arrival. Well, you got my $500+ dollars overpaid but lost my business forever. Update to your reply: Alex, I do not appreciate the fact that your company's representative did not inform me of the fact that you'd be charging me 2 times the amount above the premium that I was quoted. Regardless of where the "extra" charges are coming from, the customer needs to be informed of this. Explain to me what person would be okay with being charged hundreds more dollars than they were quoted or expected to pay for car insurance? This reply you gave is exactly what I'd expect from you as I have seen that you have no respect for the fact that your company never made any attempt to make this situation right. Again, used State Farm for like 20 years until I dealt with your company. I'm glad I cancelled with you after 2 months as I paid hundreds of dollars over what I was quoted and refused to pay more. Next time, maybe an attempt to correct the situation or an apology might come in handy for you. Regards."